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A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective

Received: 21 February 2017     Accepted: 3 March 2017     Published: 28 March 2017
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Abstract

This study presents a five-step method for analysis of supply chain networks from the perspective of the welding quality of manufactured products. The presented approach gives tools to take care of welding quality assessment in supply chain networks. The study uses data based analysis of complaints data and survey results to provide information that may assist managerial decision-making and supplier-related marketing activities. The results reflect the importance of information sharing as a means to reduce the number of complaints and show that combining production data and information about the production offers potential for manufacturing quality development in the supply chain network. The study uses applied RACI matrix and the case of a welding supply chain network to establish the findings. The case example discusses the observations dealing with GMAW process.

Published in International Journal of Mechanical Engineering and Applications (Volume 5, Issue 2)
DOI 10.11648/j.ijmea.20170502.14
Page(s) 95-106
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2017. Published by Science Publishing Group

Keywords

Complaint Management, RACI Matrix, Supplier Quality, Supply Chain Network, Welding Quality Assessment

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Cite This Article
  • APA Style

    Jenni Toivanen, Harri Eskelinen, Paul Kah, Jukka Martikainen, Pia Heilmann. (2017). A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective. International Journal of Mechanical Engineering and Applications, 5(2), 95-106. https://doi.org/10.11648/j.ijmea.20170502.14

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    ACS Style

    Jenni Toivanen; Harri Eskelinen; Paul Kah; Jukka Martikainen; Pia Heilmann. A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective. Int. J. Mech. Eng. Appl. 2017, 5(2), 95-106. doi: 10.11648/j.ijmea.20170502.14

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    AMA Style

    Jenni Toivanen, Harri Eskelinen, Paul Kah, Jukka Martikainen, Pia Heilmann. A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective. Int J Mech Eng Appl. 2017;5(2):95-106. doi: 10.11648/j.ijmea.20170502.14

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  • @article{10.11648/j.ijmea.20170502.14,
      author = {Jenni Toivanen and Harri Eskelinen and Paul Kah and Jukka Martikainen and Pia Heilmann},
      title = {A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective},
      journal = {International Journal of Mechanical Engineering and Applications},
      volume = {5},
      number = {2},
      pages = {95-106},
      doi = {10.11648/j.ijmea.20170502.14},
      url = {https://doi.org/10.11648/j.ijmea.20170502.14},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijmea.20170502.14},
      abstract = {This study presents a five-step method for analysis of supply chain networks from the perspective of the welding quality of manufactured products. The presented approach gives tools to take care of welding quality assessment in supply chain networks. The study uses data based analysis of complaints data and survey results to provide information that may assist managerial decision-making and supplier-related marketing activities. The results reflect the importance of information sharing as a means to reduce the number of complaints and show that combining production data and information about the production offers potential for manufacturing quality development in the supply chain network. The study uses applied RACI matrix and the case of a welding supply chain network to establish the findings. The case example discusses the observations dealing with GMAW process.},
     year = {2017}
    }
    

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  • TY  - JOUR
    T1  - A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective
    AU  - Jenni Toivanen
    AU  - Harri Eskelinen
    AU  - Paul Kah
    AU  - Jukka Martikainen
    AU  - Pia Heilmann
    Y1  - 2017/03/28
    PY  - 2017
    N1  - https://doi.org/10.11648/j.ijmea.20170502.14
    DO  - 10.11648/j.ijmea.20170502.14
    T2  - International Journal of Mechanical Engineering and Applications
    JF  - International Journal of Mechanical Engineering and Applications
    JO  - International Journal of Mechanical Engineering and Applications
    SP  - 95
    EP  - 106
    PB  - Science Publishing Group
    SN  - 2330-0248
    UR  - https://doi.org/10.11648/j.ijmea.20170502.14
    AB  - This study presents a five-step method for analysis of supply chain networks from the perspective of the welding quality of manufactured products. The presented approach gives tools to take care of welding quality assessment in supply chain networks. The study uses data based analysis of complaints data and survey results to provide information that may assist managerial decision-making and supplier-related marketing activities. The results reflect the importance of information sharing as a means to reduce the number of complaints and show that combining production data and information about the production offers potential for manufacturing quality development in the supply chain network. The study uses applied RACI matrix and the case of a welding supply chain network to establish the findings. The case example discusses the observations dealing with GMAW process.
    VL  - 5
    IS  - 2
    ER  - 

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Author Information
  • School of Energy Systems (Welding Technology), Lappeenranta University of Technology, Lappeenranta, Finland

  • School of Energy Systems (Manufacturing Technology), Lappeenranta University of Technology, Lappeenranta, Finland

  • School of Energy Systems (Welding Technology), Lappeenranta University of Technology, Lappeenranta, Finland

  • School of Energy Systems (Welding Technology), Lappeenranta University of Technology, Lappeenranta, Finland

  • School of Business and Management, Lappeenranta University of Technology, Lappeenranta, Finland

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